Regional Retail Training Manager

Van Cleef & Arpels

  • Hong Kong
  • Permanent
  • Full-time
  • 8 days ago
Are you a good match?You have solid experience in High Jewelry or Timepieces with strong communication skills. You are Highly motivated to deliver results efficiently and coordinate effectively, with a strong commitment to professional development and stakeholder satisfaction. You master in English, proficiency in Chinese, Cantonese & Korean will be a plus.What are we expecting from you?Reporting to the Regional Retail Training Director and responsible for APAC region, you will act as a facilitator between various internal stakeholders and vendors, supporting projects around client experience and Maison knowledge. Specifically, you will be responsible for:Training content management
  • Manage the planning of training content for the regional training department by coordinating at both regional and local levels the yearly training roadmap along with the implementation, including consolidating and reviewing training content, as well as overseeing its translation and adaptation in local markets.
  • Transmit regional training strategy and monitor markets local adaptation in training plans, which includes assisting in preparing presentations for the Regional meetings (regional updates, training KPI, budget reviews), and planning and preparing the monthly reviews with each market in Director's calendar.
  • Develop strategic original training content aligned with identified business needs in partnership with other departments, while consolidating market feedback and relaying best practices on the APA SharePoint community, and consolidating the APA master training calendar by liaising with each market Training Manager.
  • Co-create content for markets and identify learning opportunities in the bi-annual Enchanting Week with L'ECOLE.
Training facilitation, animation, management and coordination of communities in partnership with other departments
  • Coordinate Maison Signature trainings with the APA HJ Manager and Marketing teams to deploy them in markets by contacting vendors and interpreters for the yearly HJ board, Watch Board, and other HJ and timepieces related activities. (Heritage masterclass)
  • Support High Jewelry, Timepieces, and Boutique Manager seminars, including attendee selection, invitation, location, format, vendor choice, content animation, and community follow-up.
  • HJ / Timepieces expertise requested to support markets trainers and field coaches as well as local retail staff on core training and implementation and facilitation of new tools, such as animating Bloom digital platform with content pertinent for APA learners, maximizing L'Ecole classes exposure and attendance by Van Cleef & Arpels staff, and conducting TTT sessions and yearly seminars for key retail stakeholders, including market trainers, field coaches, and newly onboarded internal staff.
Data & Performance Management / Operations excellence
  • Monitor data and performance management of quantitative/qualitative training KPIs measuring service excellence in boutiques, namely ensuring training/coaching sessions are recorded quarterly in the Learning Management System by markets and issuing dashboard reports, and monitoring Mystery Shopping results to ensure service excellence, synergizing training actions, and rewarding performing teams.
  • Consolidate and control the APA training budget, support the Training Director in challenging cost/ROI benefits through monthly reviews, and liaise with the HQ Retail Expertise department to ensure Bloom Digital programs are deployed, monitoring for a 90% completion rate.
More than a role…. We recruit for a career!By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.The recruitment processSend your application online. If your profile matches our search, you will be contacted by our HR team for an interview.Along the recruitment process you will meet the Talent Acquisition Manager, Human Resources Business Partner, Regional Retail Training Director and Regional Retail Director Asia Pacific.

Van Cleef & Arpels