Retail Operation Administrator / Coordinator / Officer

• Administrative works for overall retail operation and administration of shops as well as the compliance of company policies / procedure
• Assist supervisor to handle daily operation of the shops including customer care. On-going review, coaching of sales team to improve operation’s efficiency, product display, visual merchandising, collateral materials, store inventory control, replenishment and stocks transfer.
• Provide regular product & customer services training to maintain a high standard of customer service and brand image. Uphold excellent standards and consistency of customer service
• Motivate retail and sales team to achieve sales target and ensure smooth operation, by planning and implementation of different sales strategies. Set effective sales goals for each store and responsible for stores P&L
• People management of retail staff and monitor roster planning
• Assist supervisor to set up different KPIs or incentives to drive store targets. Prepare various reports and sales analysis and monitor the performance of sales team to improve the KPI factors
• Implement retail operation policy to improve efficiency
• Co-ordinate with internal departments, i.e., Marketing Team, Accounting Department, Design & Merchandising team
• Oversee ad-hoc activities, such as store opening, renovation and other related issues
• Handle customer relations and complaints

• Degree holder in Retail Marketing / Business Management / Administration or relevant disciplines
• Over 2 years of solid retail sales & operations experience, preferably in fashion retail industry (experience in retail chain-store operation is an absolute advantage)
• Strong analytical, problem solving and excellent communication skills
• Well-organized, detailed-minded, self-motivated
• Excellent communication, leadership and people management skills
• Mature, independent and a good team player with positive attitude
• Good command of spoken and written English and Chinese (Cantonese and Mandarin)
• Familiar with POS and proficient with MS Office including Excel, Word and Power Point
• Candidate with less experience will be considered as Retail Operation Assistant

CTgoodjobs