Customer Services Officer (i-Teller) - Channel & Transaction Management
- Kwun Tong, Hong Kong
- Permanent
- Full-time
- Wellbeing – annual leaves, birthday leave, additional time-off (4 hours per month) to cater for your personal interest and mental wellbeing
- Premises facilities – free lunch, free gymnasium, breakout areas for leisure and team building purposes
- Banking benefits – preferential interest rate, mortgage loan availability, staff loan
- Staff engagement – voluntary activities, sports programs and activities, rooftop farming in Kwun Tong office
- Learning & development – in-house training courses on furnishing your soft skills or consolidating your professional knowledge
The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 48 branches, 42 SupremeGold Centres, and 3 i-Financial Centres throughout the city.
Overseas, BEA has established a presence in Southeast Asia, the United Kingdom, and the United States. Worldwide, including Hong Kong and the rest of Greater China, BEA operates around 130 outlets and employs approximately 8,000 people. We invite you to become part of our team and to pursue a bright and exciting future.Position SummaryThe role will support supervisor to manage staff, handle daily operation and assist the Customer Services Representatives in handling customer enquiries and complaints.Responsibilities
- Assist Customer Services Representatives in handling customers’ enquiries and complaints
- Provide first-class customer service which meet the standards / requirements / guidelines prescribed by all concerned regulators as well as the Bank
- Recommend products and services to meet the needs, risk profiles and affordability of customers whom will be provided with clear and accurate information and kept informed throughout and after the sales process
- Provide professional and appropriate advice in the best interests of customers and with regard to their unique circumstances
- Offer customers reasonable barrier-free alternative in changing products, switching providers, submitting a claim or launching a complaint, and explain relevant arrangement, fee and penalty, if any
- Respond to customer feedback in a timely fashion and follow through on our promises to customers without delay
- Foster a customer-centric culture by treating everyone with dignity, respect and fairness, and ensuring each customer receives the best possible service
- Conduct call monitoring to maintain high services quality;
- Monitor and ensure the proper operation of the voice recording system;
- Ensure standardized practice in disclosing products and services information, features, risks, fees and charges to customers throughout and after the sales process.
- HKCEE/HKDSE or above, with 5 subjects including English, Chinese and Mathematics, at Grade E / Level 2 or above
- Preferred to have passed HKSI Paper 1,7, 8 or equivalent and IIQE (Paper 1, 2, 3) (not mandatory)
- Preferable over 3 years experience in banking sector cover the following:
- Sound knowledge on banking products and services;
- Independent, self-motivated, and detail-oriented;
- A team player with good communication skills and risk awareness;
- Good PC knowledge;
- Good command of both spoken and written English and Chinese, fluent in Putonghua is preferred
http://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=4898&PostingSeq=1
or by clicking the "Apply Now" button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.
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