Case Manager - HSBC Life

Kowloon City, Hong Kong
Permanent
Full-time

21 days ago

Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.We are currently seeking a high calibre professional to join our team as Case Manager.Principal ResponsibilitiesIn this role you will

Deliver end-to-end case management service for the new applications in accordance with underwriting, compliance, regulatory and Group requirements and the agreed service lead time
Process cases in accurate, effective & timely manner
Ensure proper and complete documentation is filed in the internal record with good quality
Work closely with stakeholders in order to support channels to achieve sales targets
Consistently and accurately provide the updated case information to all key stakeholders
Handle case enquires from sales staff and stakeholders in professional manner
Handle and resolve the problem cases skilfully and independently
Support ad-hoc tasks, projects and cross channel duties as assigned by Team Leader

RequirementsTo be successful you will need

University Degree
Relevant case management and/or new business operation experience
Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus
Having positive and mature attitude and able to meet tight deadlines in the fast-paced and every changing environment
Able to work independently for tasks assigned
Performance driven and results focused
Fluent in both written and spoken English and Cantonese (knowing Mandarin is a plus)

Opening up a world of opportunityHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.HSBCLife2025

HSBC

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