Customer Success Manager Architect - Intern

Hong Kong
Training
Full-time

27 days ago

IntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will have a positive impact to the world around us.Your Role And Responsibilities

Serve as a trusted advisor for customer’s intelligent modernization and cloud migration journeys, including deployment, and continuous optimization
Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings
Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings
Co-define customer roadmap for implementation and value realization alongside customer
Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings
Drive adoption post-deployment and identify additional opportunities for expansion
Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions
Conduct workshops with customer to align IT architecture , integration & migration requirements
Build and execute retention and expansion plays
Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process

Preferred EducationBachelor's DegreeRequired Technical And Professional Expertise

Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers
Excellent communication skills in English and Chinese
Possess strong interpersonal relationship building and executive communications skills
Be able to work under pressure and independently with minimal supervision
Be able to manage multiple customer accounts and projects simultaneously
Have strong analytical and problem-solving skills, growth mindset, customer intimacy

Preferred Technical And Professional ExperienceTechnical understanding on Red Hat Openshift Container PlatformAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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