Retail Operations & Projects Specialist (12-Month Contract)
- Quarry Bay, Hong Kong
- $30,000-35,000 per month
- Contract
- Full-time
- Coordinate testing and feedback for new retail systems and processes
- Support change management and follow-up with stores
- Assist with store openings, renovations, and new product launches
- Help improve Back of House organization and efficiency
- Manage internal communications like weekly newsletters
- Support employee engagement programs and team events
- Assist with training sessions and learning initiatives
- Consolidate and verify monthly commission reports
- Resolve commission disputes with relevant teams and escalate complex cases
- Share insights on commission trends and market impact
- Contribute to process improvements and operational efficiency
- Support troubleshooting, procurement, and daily operations
- Strong organizational and project coordination abilities
- Proficient in Microsoft Office; Excel skills (e.g. pivot tables, VLOOKUP) are a plus
- Detail-oriented with good analytical thinking
- Fluent in English and Chinese
- Proactive and adaptable in a fast-paced environment
- Team player with strong communication and stakeholder management skills
- Responsible and trustworthy, especially with confidential data
- Passionate about improving operations and employee experience
- Immediate availability is preferable