Brand Ambassador (1-Year Contract)

Hong Kong
Temporary
Full-time

5 days ago

Our Hong Kong Client Relations Centre supports clients across the Asia-Pacific region by phone, email, live chats and social media. We are looking for people passionate about delivering the highest standard of customer service to our discerning clients.You will use your skills as a people-person to provide personalised luxury service to a range of diverse clients. You will be treat our valued clients conscientiously, showing your flexibility and patience as you deliver exceptional service. You will have the opportunity to work in a team with many of the world’s most prestigious brands.A typical day as a brand ambassador is diverse and exciting. You might speak with a client by various channels including phone, email, chat, etc., telephone to help them select an exquisite timepiece as a gift for a remarkable occasion. You might then call need to engage with one of your VIP clients and to invite them to an exclusive cocktail event. You might then write an email also need to connect with to a clients to help arrange for their vintage timepiece to go to a master watchmaker for its regular service, before booking an appointment for a client to visit a far-away boutique to view a truly exceptional creation.We offer an environment where the right candidate can work with exceptional products and some of the most prestigious names in the luxury goods industry. In today’s global world, strength is a matter of agility and responsiveness. Our workforce is unique, diverse, open, always learning and growing. Richemont cultivates these qualities in its people.HOW WILL YOU MAKE AN IMPACT?Your key responsibilities in this function will be the following:

Speak with our clients by telephone, email, live chats and social media, ensuring you faithfully represent our prestigious brands
Facilitate online and phone sales through various channels to reach set goals and objectives
Deliver information on our exceptional brands and products to customers, and collect valuable feedback from customers to help brands maintain their leading position
Collaborate with a range of teams in the Group, including brands, repairs and after-sales teams, IT and e-Commerce teams and other teams around the world
Accurately process all required data/information while maintaining the strict confidentiality and other critical data processing guidelines
Escalate any emergency issues to the leadership team
Identify trends in customer satisfaction or dissatisfaction and report findings to the leadership team
Support teams in usability and user acceptance tests for our websites, e-Boutiques and other important systems, including reporting findings on any system improvement you identify
Follow company policies and procedures as outlined and represent the Group’s professional image at all times

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Fluent in English, Cantonese and Mandarin
Good command of written Chinese and English
Experience in retail sales or customer service in the luxury /high-end goods domain, or
Experience in contact centre/e-commerce related activities
Customer service and sales oriented
PC literacy, experience with e-Commerce and CRM tools are a plus
Flexibility with working in shifts, and work on weekend and public holidays if required.

HOW DO WE KEEP YOU SMILING?You will be working at our Hong Kong office and meet with people within the Group including Maisons. Under the luxury retail environment, your high learning agility, resilience and proactiveness will enable you to drive the team to build and sustain a close and long-term partnership with the counterparts.YOUR JOURNEY WITH USYou will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the hiring Manager and Function Head to learn more about the team structure, culture, the role and manager expectations.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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