Production Support/Management

IO TECH SOLUTIONS LIMITED

  • Hong Kong Island, Hong Kong
  • Permanent
  • Full-time
  • 9 days ago
  • Apply easily
About the Role:We are seeking a highly motivated Production Support Engineer with 2+ years of experience to ensure the continuous and efficient operation of our production systems. In this role, you will be responsible for monitoring, troubleshooting, and resolving production issues in real-time, as well as improving the overall stability and performance of our services.You will work closely with development, QA, and operations teams to address incidents, identify root causes, and implement long-term solutions. If you thrive in high-pressure environments and enjoy problem-solving, this could be a perfect fit for you.Key Responsibilities:Monitor the health, performance, and availability of production systems and services
  • Diagnose and resolve production issues quickly, minimizing downtime and impact on end-users
  • Provide on-call support for production incidents and manage issue escalation as necessary
  • Collaborate with development teams to investigate root causes of production issues and propose solutions
  • Perform system health checks and regular system maintenance tasks to ensure optimal performance
  • Implement monitoring tools and alerting systems to proactively identify potential issues before they impact users
  • Deploy bug fixes, patches, and system upgrades in production environments
  • Document issues, resolution steps, and operational procedures for knowledge sharing
  • Assist in post-incident reviews and implement improvements based on lessons learned
  • Help implement change management processes to ensure smooth and controlled deployments
  • Ensure adherence to SLAs (Service Level Agreements) for incident resolution and response time
Qualifications:Required:
  • Bachelors degree in Computer Science, Information Technology, Engineering, or a related field
  • 2+ years of experience in production support or operations management in a tech environment
  • Familiarity with Linux/Unix or Windows server administration
  • Strong experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Nagios, New Relic)
  • Ability to work with log aggregation and analysis tools (e.g., ELK Stack, Splunk)
  • Proficiency in troubleshooting application, infrastructure, and network issues
  • Experience with databases (e.g., MySQL, PostgreSQL, MongoDB)
  • Knowledge of incident management tools (e.g., JIRA, ServiceNow)
  • Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and cloud infrastructure
  • Familiarity with CI/CD pipelines and deployment automation tools
Preferred:
  • Experience in automation and scripting (e.g., Bash, Python, Shell scripting)
  • Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes
  • Experience in load balancing, scaling, and disaster recovery practices
  • Knowledge of ITIL or other IT operations frameworks
  • Experience in release management and deployment strategies

IO TECH SOLUTIONS LIMITED