Customer Service Advisor - Full-time (Mong Kok Store)

Decathlon

  • Hong Kong
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Your PurposeAt Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.What You’ll Be Doing
  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening/closing
  • Take part in layout, stock, and omnichannel service operations
Requirements
  • Friendly, calm, and solution-focused
  • Good communicator and enjoy working with people
  • Detail-oriented, reliable, and accurate with systems
  • Flexible with working hours (including weekends/public holidays)
  • Experience in customer service or retail is a plus
BenefitsWhy Join Us?We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
  • Performance Bonus based on your team’s results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development, locally and globally
Let’s Make Every Visit MemorableLove helping people and solving problems? Apply now and bring sport to life with us.

Decathlon