Store Manager | Harbour City

• 秉持真摯友善的態度並頌揚多樣性，建立並培養一個彼此尊重且具包容性的團隊環境和文化，確保為團隊成員和顧客打造備受關心且引人入勝的體驗。
• 根據關鍵指標和計畫為門市確立願景，並確保聯絡和告知所有團隊成員。
• 建立強大且多樣化的團隊，納入擁有各種不同經驗、背景和技能組合的團隊成員，提升門市經營效率。
• 管理門市雇用流程，包括招聘、遴選和入職，確保專注於 IDEA（包容性、多樣化、公平和行動）和其他 lululemon 優先事項。
• 透過提供直接的意見回饋、指導、輔導和職涯路徑指引，以一致且公平的方式支援所有門市團隊成員持續學習和發展。
• 參與並促進職涯討論，展現對團隊的支持，並協助團隊成員了解，透過分享內部機會，在 lululemon 工作如何有助於促進其職涯發展和個人成長。
• 表彰團隊成員表現、提供技能差距評估和整體績效說明文件，以支持成長並加強團隊的職涯發展和個人成長，以及解決績效問題。
• 依勞動力需求、可工作時間和預算考量，規劃和安排團隊成員班表。
• 解決所有員工關係問題，包括知道何時與人員和文化 (P&C) 團隊合作以採取適當的行動。

• 支援團隊成員（例如以身作則或提供指導），確保提供卓越顧客體驗，包括評估顧客需求、提供技術性產品教育和支援門市交易和全通路計畫。
• 充滿熱忱地在樓面領導，以評估並滿足業務、團隊和顧客的需求。
• 處理緊急問題，包括呈報的客訴和緊急請求。
• 與合作夥伴和社群意見領袖培養共融關係，並尋求接洽多樣化社群資源和計畫，藉此提高品牌知名度和社群接受度。
• 透過識別、選擇、培訓和推動與顧客和團隊間的關係，建立並維護與品牌大使、熱汗領導者和其他外部夥伴的本地合作關係。

• 與門市和地區內所有團隊成員建立充滿支持且有益成效的關係。
• 與門市團隊成員合作，確保提供理想的顧客體驗，展現對顧客時間的重視，並支援門市營運。
• 就產品意見回饋、社群和轉化率等主題進行跨門市或區域合作（例如，與門市服務中心 [SSC] 合作夥伴、地區經理進行區域和地區通話）。

• 根據目標（銷售、預算等）管理整體門市盈虧。
• 為門市規劃和執行策略、預算和勞動力（包括招聘和培訓／發展）方面的高階季度和年度計畫。
• 管理樓面計畫並做出決策，以促進樓面經營效率和成效。
• 瞭解並遵守人員安全政策和程序，以維護安全的工作環境。
• 根據適用的政策、程序和法律或法規來執行工作。

• 包容與多元：建立／支持一個重視／讚揚差異性的包容環境
• 誠信／誠實：秉持誠實、公平與道德的態度行事
• 領導力：有能力並想要領導、影響和激勵他人；在工作中激勵人員、賦予權力、協助發展和提供指導
• 決策：善用邏輯和推理來評估備選方案，並做出有效且及時的決策
• 適應力／敏捷度：能容許不確定性和模稜兩可，並且能在步調快的環境下，調整事物優先順序
• 團隊建立：建立和發展能將成就最大化的團隊；鼓勵獨特貢獻和不同觀點
• 策略思考：制定符合公司願景和價值觀的策略，實現目標／願景／進一步使命；將決策可能對「大局」造成的影響納入考量
• 靭性：堅持不懈；遭受挫折後迅速恢復的能力
• 變革管理領導：領導他人歷經變革過程和充滿不確定性的所有階段
• 商業敏銳度：能夠快速理解並處理商業資訊（例如，損益表、預算和銷售預測、零售策略和方法）

• 具備在您受指派之門市的司法管轄區內工作的合法資格，或願意在國外工作（如有需要）。

• 願意彈性安排上班時間

• 願意與團隊合作，也願意獨立或單獨完成工作
• 願意在值班期間的大多數時間於門市樓面走動，協助顧客並完成工作

• 1 年人員管理經驗

• 教育：高中或中學文憑的同等或更高學歷。
• 經驗：2 年零售或銷售特定管理經驗。

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Establish a vision for the store, based on key metrics and initiatives, and ensure all team members are connected and informed.
• Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
• Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance.
• Engage in and drive career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth by sharing internal opportunities.
• Provide team member recognition, gap assessment, and overall performance documentation to support growth reinforce the career and personal growth of your team and address performance concerns..
• Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
• Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
• Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Address emergent issues, including guest escalations and emergency requests.
• Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
• Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

• Establish supportive and productive relationships with all team members in-store and within region.
• Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations.
• Collaborate across stores or regions (e.g., regional and area calls with store service center [SSC] partners, with Regional Managers) on topics such as product feedback, community, and conversion.

• Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
• Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labor (including recruiting and training/development).
• Manage floor plan and make decisions to drive efficiency and effectiveness of floor operations.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks
• Change Management Leadership: Leads others through all phases of change processes and uncertainty
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)

• Legally eligible to work in the jurisdiction of the store which you are assigned to, or willing to work abroad if necessary.

• Willing to work a flexible schedule

• Willing to work as part of a team and also complete work independently or alone
• Willing to move through a store for most of a shift to help guests and accomplish work

• 1 year people management experience

• Education: High School or Secondary school diploma equivalent, or above.
• Experience: 2 years retail or sales specific management experience.

Lululemon Athletica