Reception Manager - 2 days off per week
LPM Restaurant & Bar
- Central, Hong Kong
- Permanent
- Full-time
- Lead the reception team to provide effective and satisfying services to the guests.
- Supervising daily greeting and reservations work of the team.
- Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement.
- Greets and establishes rapport with all regular guests and provides the necessary introductions to the team.
- Develop and maintain in coordination with the reception team a guest database, ensuring all guest details and preferences are up to date, increase customer engagement and loyalty to the brand.
- Responses to guest comments and complaints and takes necessary action to achieve the highest level of guest satisfaction.
- Contribute to major ongoing marketing projects and bring innovative ideas to the table.
- Work closely with our PR agency and media, both local and international.
- Monitor and evaluate the company’s social media presence and keep that up to date.
- Outgoing personality with excellent interpersonal and communication skills.
- Good problem solving and crisis management skills. Flexibility in dealing with onsite or guest’s last-minute demands and when instilling a “Can-do” attitude.
- Adaptable to changing needs and demands, and able to work in a fast-paced environment.
- A strong team leader, able to build successful relationships with the staff, management team and the supporting teams.
- A minimum of 2 to 3 years relevant experience.
- Degree/Diploma holder in Hospitality Management.
- French speaker is preferred.
- Proficient computer skill & knowledge in POS and SevenRooms is preferred.
- staff discounts
- competitive salary & tips
- comprehensive medical plan
- meal on duty
- annual salary review
- global cross training
- excellent career path
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