(Senior) Credit Card Business Manager (CS & QA)

Bank of China

  • Hong Kong
  • Permanent
  • Full-time
  • 10 days ago
Join Bank of China (Hong Kong)Be a dynamic member of our team
  • We commit to excellence and professionalism
  • We value people
We offer challenging and rewarding careers that will further your personal development.For other vacancies, please visit our website at http://www.bochk.comJob No.: 499609
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Business Development, Customer Services, Product Development & Management, Project Management, Quality AssuranceResponsibilities:
  • Follow the cases referred by the Contact Centre and the Quality Assurance Division
  • Customer experience management – Improve customer experience for credit card process with various units by reference the comments from customers
  • Regularly review and evaluate the service quality of the outsourcing companies to continuously improve the service
  • Coordinate and communicate with outsourcing companies and relevant departments to review and optimize the processes
  • Based on the compliance requirements from regulators and improving product effectiveness, co-work with Product Development Department and Contact Centre to optimize the workflow of Contact Centre
  • Assist to formulate the team’s annual work plan and expenditure budget
  • Manage the program budget in an effective manner and handle daily operation
Requirements:
  • Bachelor Degree or above
  • Minimum 5 years of relevant experience at assistant/managerial level, preferably with experience in credit card products and banking digitalization
  • Familiar with credit card business operations and functions of different departments
  • Proficient in spoken and written Chinese (including Mandarin) and English
  • Strong communication and interpersonal skills
  • Competent in MS Office applications, including Word, Excel, PowerPoint etc
We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.comTo apply: https://careers.pageuppeople.com/798/cw/en/job/499609?lApplicationSubSourceID=11232Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

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