Senior Operation Officer, Standard and Service Delivery
Airport Authority Hong Kong
- Hong Kong
- Permanent
- Full-time
- Monitor real time operation and service performance of ramp / line maintenance franchisees
- Conduct site inspection, joint inspection and theme based inspection on ramp / line maintenance franchisees' Standard Operating Procedures (SOP)
- Conduct Key Performance Indicator (KPI) survey to monitor daily operation and facilitate operational analysis and planning
- Conduct regular audit on franchisees’ services to ensure compliance with statutory requirements and safety standards
- Coordinate daily operation matters with contractors, ramp franchisees and related business partners on GSE Pooling Scheme
- Provide real-time administration support to government contracts and associated services
- Assist to conduct practical test for airside driving and airfield operations certificates
- Handle complaints and other ad hoc duties
- Required to work on Shift Duty
- Bachelor Degree with at least 3 years' working experience. Secondary level education with 8 years, or Higher Diploma/ Associate Degree with 6 years' working experience will also be considered.
- At least 1 year working experience in airfield operations
- Possess valid HK driving license for Class 1. Candidates with Class 2 is an advantage.
- Team player with strong communication, interpersonal, analytical and problem solving skills
- Competent PC skills in MS Word, Excel, PowerPoint
- Proactive, self-motivated, responsible, able to work independently and under pressure
- Good command of spoken and written English and Chinese. Knowledge in Putonghua would be an advantage