Customer Service Advisor (Japanese Speaking)

• 15 to 18 days Annual Leave
• Full Paid Leave (16 weeks Maternity / 14 days Paternity)
• Discretionary Bonus
• Free Priority Pass Membership (unlimited Airport Lounge access)

• Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
• Deliver quality customer services to members and other stakeholders
• Responsible for all membership related administration works
• Prepare monthly billing and reports in a timely manner
• Perform any ad-hoc tasks as assigned

• Diploma or above in business administration or related discipline
• Experience in customer services in travel industry is preferred
• Excellent communication and problem-solving skills
• Proactive, detail-minded and able to work multi task in a fast-paced environment
• Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

Collinson Group