Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking
DBS Bank
- Hong Kong
- Permanent
- Full-time
- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
- Understand customers’ needs and provide appropriate solution
- Provide advisory service / insight to cope with customer needs
- Solicit customers’ feedback and identify problem trends for improvement actions
- Record, track and coordinate the resolution of all customer queries/feedbacks
- Handle ad-hoc projects or customer issues analysis
- Degree or diploma holder
- Experience in serving Trade/Cash/Corporate Banking customer preferable
- Good telephone manner with attentive listening, good communication skills
- Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
- Proficient in Microsoft Office applications
- Knowledge in Finacle system will be a plus