Reservations Agent

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

26 days ago

Mondrian is a way of travel.With its groundbreaking design and progressive programming, it is a “must-visit” destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours—and we do it with an international level of service, everywhere.Award winning Mondrian Hong Kong is the companies first opening in Greater China featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining, Art Space and RoofGarden.Part of Ennismore, a joint venture with Accor, and the world’s fastest-growing lifestyle hospitality company, comprising 17 brands and 2 independent F&B groups. 160+ open hotels with 100+ in the pipeline, and 500+ restaurants and bars with 400+ in the pipeline.We offer

Superior remuneration and benefits
Medical benefits
Annual bonus
Travel benefits
F&B discounts
Inclusive workspace
Flexibility at the workplace
Fast growth opportunities

Who we are looking for?We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.What will you do?

To handle all guest inquiries and deliver up-to-standard service
To perform and respond for accurately processing reservations with details, checking availability, and confirming the booking in the reservations system
To provide excellent customer service following the Hotel’s standards in all emails and phone calls
To raise and communicate with the team and other departments for any special guest arrangement and request
To familiarize the information on the Hotel’s facilities, amenities, service, and standard
To follow and implement the hotel’s strategies
To perform any other ad hoc tasks, reports, and duties assigned by the supervisor
To work on shift and be flexible about working on weekends or public holidays

Knowledge and skills

Certificate / Diploma or above education qualification in Hotel Management, Business Administration, or related field
Fresh graduates with passion are also welcome
Relevant experience in the reservations / front office is preferable
Fluent in English and Mandarin
Proficiency in Microsoft Office software: Word, Excel and PowerPoint. Knowledge of Opera Cloud is an advantage

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