What you'll be doingProactively engage with customers to understand their financial needs and goalsProvide tailored solutions and advice to help customers achieve their objectivesCross-sell and up-sell relevant banking products and servicesHandle customer inquiries, complaints, and requests in a professional and timely mannerParticipate in the development and implementation of customer-centric initiativesCollaborate with other teams to identify opportunities for process improvementsActively contribute to the overall growth and success of the retail banking businessWhat we're looking forMinimum 2 years of experience in a customer-facing role, preferably in the banking or financial services industryProven track record of building and maintaining strong customer relationshipsExcellent communication and interpersonal skills, with the ability to engage with customers at all levelsStrong problem-solving and decision-making skills, with a focus on delivering exceptional customer serviceProficient in using various banking systems and customer relationship management toolsUniversity degree or equivalent, with a focus on finance, business, or a related fieldWhat we offerComprehensive health insurance coverageGenerous paid time off and flexible work arrangementsOpportunities for career advancement and professional developmentCollaborative and innovative company cultureDiscounts on various banking products and servicesAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.