Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.Customer Contact CentreHang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.We are currently seeking high caliber professionals to join our team as Assistant Operations Support Manager (Customer Relationship Team), reporting to Manager, Relationship ManagementPrincipal responsibilities:Support the daily operational management of Customer Relationship CentreContribute to the Bank's objectives according to the formulation and implementation of the business planMonitor and take multiple level control of different product performance for Relationship Management and Wealth Management streams respectivelyHandle the daily administration of customer accounts including investment, insurance, loans, deposits, and other banking transactionsEnsure staff have conducted regular reviews with customers and provide appropriate wealth management products according to customer needsContribute to streamline the operation workflow and process to improve customer service and enhance the processing efficiencyRequirementsDiploma or Degree Holder; or a pass in HKCEE including Math's plus Chinese or English or be a holder of HKDSE with relevant working experience will also be consideredPasses in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a mustProven experience in retail banking, with sound knowledge in banking operationsClear view on how to work with Compliance, Credit and Risk, and Internal Control to ensure a balanced risk operating environmentGood communication, interpersonal and organizing skillsFluency in both English and Cantonese, with knowledge of Putonghua preferredHigh level of customer centricity mindset with dedication to deliver exceptional quality services for customersYou'll achieve more when you join Hang Seng Bank Limited.Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Issued by Hang Seng Bank Limited
