Desktop Service Engineer - IC

• Provide On-site Client User support both ad-hoc and scheduled, supporting various Clients normal daily operations and User support queries
• Maintain various Clients IT Systems which cover Desktops, Laptops, Printers and Desk Phones & Mobile devices
• Responsible for Application support, installing, troubleshooting and maintenance on application and operating system level
• Support Patching, Upgrading and Software and Hardware installation
• Able to escalate issues to correct Team, providing diagnosis and troubleshooting steps
• Carry out Regular Preventive Maintenance to clients
• Setup Domain User accounts, Outlook Email, Applications and Mobile devices.
• Occasional assignment for IT Projects as and when required
• Familiar with Lenovo, Dell, HP Hardware and mobile devices
• Working with ServiceNow and other Ticketing Systems will be a plus
• Provide Technical Support to Team Members

• Higher Diploma or above in Information Technology or related disciplines
• 2 years working experience of User desktop support, with basic LAN network and Server knowledge
• Proven solid knowledge in Microsoft Windows Operating Systems, Applications like MS Office/ OFF365, Outlook, Adobe, Anti-Virus
• Good command of English and Chinese with Putonghua a plus
• Willing to work at customer sites
• Local Travelling involved
• Good Time management with administrative updates to Helpdesk
• Strong communication skills and able to work independent
• 5 Days work

Classy Wheeler