Senior/ Guest Services Ambassador - Front Desk

Langham Hospitality Group

  • Tsim Sha Tsui, Hong Kong
  • Permanent
  • Full-time
  • 20 days ago
About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.OUR VISIONBuilding Great MemoriesMAJOR ACCOLADES2016 - 2025 Three Michelin Stars – T'ang Court2004 - 2024 Caring Company Award2016 - 2024 Three Michelin Stars – T'ang Court2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)2020 - 2024 Earth Check Certification Platinum Certificate2020 The Best of The Best Masterchef – T’ang Court2015 - 2019 Forbes Travel Guide Five-star Award Winner2016 Travel+Leisure Best Top 5 Hotels in Hong KongResponsibilities
  • Perform lobby reception duties including hotel guests check in & check out, enquires, and cashier;
  • Greet VIP guests;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Follow up on amenities order on a daily basis;
Qualifications
  • Minimum 1 years working experience in hotel industry.
  • Possess higher diploma or above of hospitality / hotel major.
  • Independent & confident to work under pressure.
  • Good interpersonal skills.
  • Good team player with excellent communication skills; &
  • Additional language would be an advantage.
*Fresh Graduate will also be considered.To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/-TLHKGHRConnectTo apply, please send us your resume with current & expected salary to Director of Human [email redacted, apply via Company website] .(Personal data collected will be treated in strictest confidence and only for recruitment purposes)

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