China Life Insurance (Overseas) Company Limited (“China Life (Overseas)") with presence in Hong Kong, Macau, Singapore and Indonesia is a wholly-owned subsidiary of China Life Insurance (Group) Company, China’s largest financial insurance corporation.Responsibilities:Assist in planning, organizing, and executing system enhancements related to policy services, including renewal premium payments, financial related change requests, and compliance.Support the development and implementation of new or enhanced workflows and new product featuresCoordinate and assist in UAT activities, such as preparing test plans, test cases, pre-UAT quality check, monitoring bug fixes, tracking retest progress, creating UAT reports, and conducting post-implementation monitoringAssist the manager / senior manager in driving initiatives to enhance operational efficiency, channel support, and customer experienceResolve escalated cases and arrange follow up and remediation whenever necessaryCollaborate with internal stakeholders to resolve bottlenecks and maintain seamless communication across departmentsPrepare regular and ad hoc reports on policy servicing performance and other business data; collect industry information for updating market intelligenceRequirements:Bachelor's degree in any discipline, 3-5 years of experience in life insurance policy service or project management, with at least 2 years of supervisory experienceCertification in PMP, FLMI, and/or IIQE Paper I, III and V is a plusStrong understanding of life insurance products and regulations, AML and other related risk controlsStrong proficiency in MS Office suite (Word, Excel, Powerpoint) and Chinese word processingGood command of both written and spoken English and Chinese, knowledge of Putonghua is an advantageGood interpersonal, communication and time management skillsExcellent analytical, problem solving and decision making skillsPro-active and self-motivated, capable to work under pressure to meet tight deadlines and work in a fast paced environmentApplication MethodWe offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong.