Customer Service Officer (Contract/Perm) - Call Center #RCS

Recruit Express

  • Hong Kong Island, Hong Kong Kowloon, Hong Kong
  • Permanent
  • Full-time
  • 2 days ago
DescriptionLocation: HKIslandKey Responsibilities:Handle enquiries via hotline, digital channels, and in-person.Process transactions such as fund transfers, withdrawals, and consolidations.Explain scheme benefits and investment options to clients.Resolve complex cases by coordinating with internal teams.Promote digital self-service tools and retirement resources.Support outreach campaigns like seminars and member briefings.Collaborate with compliance and operations teams.Requirements:Bachelor's degree in a business-related field.Minimum 2 years of experience in banking or finance, preferably in customer service.MPF Examination pass preferred.Relevant SFC license or HKSI Examination (Paper 1, 7, 8, or equivalent) required.Excellent English and Chinese communication skills; Putonghua fluency preferred.More experienced candidates may be considered for Assistant Manager.IndustryBanking & Financial ServicesSpecializationCustomer ServiceLocationHong Kong Island, KowloonEmployment TypePermanentSalaryHKD 20, 001- HKD 30,000 / mthTo apply online please click the 'Apply' button below or email a detailed resume in Word format to Christy So.For further discussion about this role, please find contact details of Christy So as below:
Email: christy.so@recruitexpress.com.hk
Tel: 21750698 / 9522 5779
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express