26k] Call Center CS [non shift, banking experience prefred]

Recruit Express

  • Central and Western District, Hong Kong
  • $22,000-26,000 per month
  • Permanent
  • Full-time
  • 24 days ago
Since 1996, Recruit Express has placed highly-qualified professionals at many Fortune 500 companies in Asia and around the world. From recruiting to on-boarding, our clients enjoy a process-driven, human-centric approach to recruiting and access to a network of top-tier professionals.For the past 20 years, we have enjoyed phenomenal growth. The Recruit Express Group of Companies is a valuable member of the publicly listed HRnetGroup on the Singapore Stock Exchange (SGX: CHZ). At present, we have close to 1,000 employees in the Asia region operating in 13 large cities, and place out more than 40,000 contractor employees every year.Across Asia’s entrepreneurial footprint, we are a trusted partner in placing talented technical and nontechnical professionals at companies that provide competitive compensation, professional development, reputation and benefits.The heartbeat of Recruit Express lies in our highly enthusiastic and driven business leaders and recruiters, who are motivated to make a difference in their own career as well as the careers of others. It is our people who had shaped the organisation’s culture as a vibrant, nurturing and highly collaborative environment. We celebrate every small win and personal milestone of our people every day.Salary: HKD 22-26,000 x 12 + bonusLocation: Sheung Wan (next to MTR station)Working Hours: Mon - Fri, 0900-1800 (May need to work in Sat once a month)Key Responsibilities
  • Handle Mandatory Provident Fund (MPF) and Occupational Retirement Schemes Ordinance (ORSO) inquiries through hotline, digital channels, and in-person service.
  • Process transactions such as fund transfers, withdrawals, and scheme consolidations efficiently and accurately.
  • Explain scheme benefits, investment options, and procedural requirements to clients.
  • Resolve complex cases by liaising with internal teams and provide clients with timely updates.
  • Promote digital self-service tools and retirement planning resources to enhance client experience.
  • Support outreach campaigns, including seminars, member briefings, and worksite marketing initiatives.
  • Collaborate with compliance and operations teams to effectively address client needs.
Requirements
  • Bachelor’s degree in a business discipline.
  • Minimum of 2 years of relevant experience in the banking or financial industry, preferably in a call center or customer service environment.
  • Passing the MPF Examination is preferred.
  • Holder of a relevant SFC license or passing the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8, or equivalent).
  • Knowledge of MPF and ORSO is an advantage.
  • Strong command of written and spoken English and Chinese; fluency in Putonghua is preferred.
  • Candidates with more experience will be considered for the Assistant Manager position.
Interested Applicants - please apply through the job portal.You may also contact Jenny Tjer for more information.Tel: 2175 0698 / Whatsapp: 5661 9062https://wa.me/85256619062Apply Now

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