Assistant Manager, Call Center (Complaint Handling)
- Central and Western District, Hong Kong
- Permanent
- Full-time
- Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
- Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
- Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
- Liaise with and monitor performance of outside vendor on mystery shopper programme
- Undertake any other duties as assigned by the superior
- Degree or above in Business Administration or related disciplines
- Minimum 1-2 years of experience in quality assurance and complaint handling in banking industry
- Demonstrate strong sense of risk and control
- Excellent interpersonal and communication skills
- Good command of spoken and written Chinese and English
- Proficient in PC skill especially Excel and Chinese Word Processing
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