Assistant Manager, Medical Services - HSBC Life
HSBC
- Kowloon City, Hong Kong
- Permanent
- Full-time
- Apply best practices for effective communication and problem solving
- Deliver initiatives, project as per confirmed requirement, agreed timeline and approved budget
- Accountable to ensure Insurance service targets exceed business partner and customer expectations with overall responsibility for continuous quality improvement and streamlining of Insurance business services
- Drive and govern Insurance business compliance with global quality policies (incl. Insurance Partnership Target Operating Model), standards, guidelines and procedures with the objective of improving quality whilst increasing cost effectiveness and excellent levels of risk management
- Maintain strong relationships and liaise with Insurance business functions to ensure the customer expectations are understood, measured against and being met and/or exceeded
- Ensure appropriate communication of business / regulatory requirement, business impact, cost-and-benefit analysis, major problems and change
- Communicate status, identifying risks and issues for resolution and remediation
- Ensure alignment with Develop the Insurance Business Quality organization aligned to Group Quality strategy and maximize leverage of global quality functions
- Drive for a strong service performance and culture
- Bachelor’s degree
- At least 5 years’ relevant claims experience medical insurance industry
- Good technical and product knowledge in Insurance
- Strong analytical and problem solving skills
- Strong interpersonal skills including communication at all levels of internal counterparts, brokers or customers, stakeholders
- Own the job attitude, Independent, self-motivated, well-organized, good team player and able to work under pressure
- Good command of written and spoken English and Chinese
- Good computer skill, proficient in MS Office, Excel and PowerPoint