Assistant Customer Services Manager - Bank of East Asia (Trustees) Limited

The Bank of East Asia

  • Hong Kong
  • Permanent
  • Full-time
  • 16 days ago
Together, we can achieve moreThe Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 48 branches, 42 SupremeGold Centres, and 3 i-Financial Centres throughout the city.Overseas, BEA has established a presence in Southeast Asia, the United Kingdom, and the United States. Worldwide, including Hong Kong and the rest of Greater China, BEA operates around 130 outlets and employs approximately 8,000 people. We invite you to become part of our team and to pursue a bright and exciting future.Responsibilities
  • Assist the Customer Services Manager on handling enquiries from customers through the operation of the Call Centre
  • Assist branch / department colleague on handling MPF related issue through MPF special hotline
  • Handle member retention tasks
  • Handle daily enquiries and ad-hoc assignments
Requirements
  • HKCEE / HKDSE with 5 subjects, including English, Chinese, and Mathematics, at Level 2 / Attained / Grade E or equivalent
  • Minimum 1 years of relevant experience
  • Good understanding of MPF operation procedures, policies and legislation
  • A good team player with good communication skills and risk awareness
  • Proficiency in both spoken and written English and Chinese, Putonghua an advantage
Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=4439&PostingSeq=1 or by clicking the Apply Now button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

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