sales support executive | logistics ~$26k

• Maintain and offer customer support to assigned major accounts throughout the business development and sales process.
• Assist in prospecting and acquiring new customers, as well as preparing rate and service proposals.
• Support the preparation of contracts and keep them updated with any changes.
• Identify and evaluate customer needs and requirements.
• Collaborate with Business Development Managers to provide business solutions that explore new opportunities.
• Conduct customer profile analysis and generate monthly performance reports.
• Implement standard operating procedures (SOP) for new customers to ensure a seamless onboarding process.
• Proactively identify and address customer escalations, issues, and exceptions.
• Organize sales toolboxes and sales systems.
• Communicate and update meetings with local and oversea teams.
• Participate in marketing and promotional events.

• At least 2 years of experience in the logistics industry.
• Account management and customer service experience is preferred.
• Background in postal and commercial distribution, with knowledge of the e-commerce marketplace and air freight, is desirable.
• Proficiency in data analysis, including Excel.
• Strong skills in business analysis and proposal development.
• Excellent problem-solving abilities and effective communication skills.
• Process-oriented and driven by results.
• Willingness to work collaboratively as part of a team with a service-oriented mindset.
• Fluent in spoken and written English and Chinese (Mandarin).
• Willingness to travel with expected frequency to different cities in China or other countries, if required.
• Possession of a recognized university degree.
• Immediate availability is preferred.

Randstad