Wine Specialist

The American Club

Tai Tam, Hong Kong
Permanent
Full-time

Just now

The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. With two locations in Central and Tai Tam, we provide a gathering place for social, recreational, and business activities for Members and their families. As one of our employees, you will be part of a dedicated team working for a “Platinum & Distinguished Club of the World”. Apply now and build your career with us!The Wine Specialist reports directly to the Country Store Retail Manager with a dotted line to the Assistant Director of F&B. The Wine Specialist collaborates with both managers in coordinating holiday wine promotions, engaging with members, and maintaining high hygiene standards for wine storage. The Wine Specialist is responsible for providing exceptional service, meeting the budget, and training team members on wine knowledge.Job Description

Oversee wine inventory management, including monitoring inter-transfers, processing invoices, purchase requisition and ensuring appropriate and sensible stock levels
Administer holiday and seasonal wine orders, coordinating deliveries and promoting wine-related events. e.g. Weekend wine tasting, Town Club wine tasting, Town & Country Club Wair fair and Black Friday events
Report and work closely with the Store’s Retail Manager and Assistant Director of F&B in daily operations, as well as supporting the Store team on member service.
Maintain high hygiene standards, particularly concerning proper wine storage
Stay informed about wine trends and enhance product knowledge to meet Members' needs. Attend regular training sessions, briefings, and meetings as required. Enhance the Club's image by delivering a high standard of service and premium wine products
Keep a daily log of Members’ feedback and preferences regarding wine selections, promptly addressing any concerns with management. Engage with Members through various channels—email, order platforms, phone, and in-person—providing exceptional service tailored to wine enthusiasts
Implement initiatives to continuously improve service and wine sales performance. Produce wine sales analysis reports on a monthly basis
Design and implement promotional and seasonal wine selections for holidays such as Thanksgiving, Christmas, Valentine’s Day, and Easter
Strive to improve overall service performance while driving wine sales and revenue growth

Offer training to team members on wine knowledge and sales techniquesAnalyse slow-moving wine items and contribute to the development of effective promotional strategiesRegularly check sell-by dates and ensure the freshness of perishable wine itemsConduct monthly stock-take with costing team, focusing on wine products to enhance profitabilityProvide sourcing recommendations and assist with the procurement and scheduling of wine deliveries * Communicate effectively with colleagues and members through our club Apps and the Marketing team, ensuring everyone is informed about wine offerings, promotions and events

Flexibility in scheduling, including overtime, weekends, and holidays, to accommodate wine events and promotions
Responsible for monitoring and updating Wine lover society membership and keep Finance dept up-to-date information, including making sure that the mailing list is updated. Attend the Wine Lovers Society meetings and support administration of meetings as required

Qualifications & Skills

University/College Graduate
Minimum of 3 years of retail sales experience in beverage outlets or grocery store environments, with at least 1-2 years in a supervisory
Strong knowledge of U.S. wine brands and local suppliers; connections with local suppliers are a plus
Good understanding of the retail landscape in Hong Kong and the U.S., with awareness of local competition
Excellent spoken and written English; strong communication skills for effective interaction across all levels
Proven supervisory and training skills; ability to motivate the team by leading through example, particularly in wine sales
In-depth knowledge of wines and spirits, with a passion for enhancing Members’ experiences
Achieved WSET level 3 or above. Master of sommelier is an advantage
Sales-oriented with superior member-contact skills; highly people and service-oriented
A responsible self-starter who is confident, reliable, and able to work independently
A team player who is patient, positive, energetic, resourceful and treat other with respect
Good judgment and common sense in making timely decisions

We offer attractive remuneration and career development opportunity. Please send full resume by clicking Quick Apply or by Whatsapp: 9093 7658. You may also submit your application here: forms.office.com/r/Nia7FczRF0. For more information please visit our website: www.americanclubhk.comWe are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.

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