Job DescriptionHandle filing applications and inquiries, manage the helpdesk to provide support to applicants and prepare documentation on special casesLiaise with relevant departments and authorities in respect of filing applications.Maintain a knowledge base of frequently asked questions.Collect daily statistics related to applications.Prepare management reports and highlights for senior management.Perform other duties as assigned by the supervisor.Job RequirementsHigher Diploma or above from a registered tertiary institution in Hong Kong or overseas.Minimum 4 years of experience in an IT/Helpdesk support role, with at least 1 year in a supervisory role.Excellent communication skills, both verbal and written in English and Chinese is required.Experience in document flow/workflow system and strong understanding of security practices to protect sensitive information is required.Experience in organising and managing events such as promotional and publicity activities is preferred.Experience in providing helpdesk services to answer public enquiries is preferred.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
