Customer Service Executive of Congregation (4 months contract, up to 22k)

• Answer enquiries regarding the Congregation (hotline and emails)
• Consolidate enquiries and forward to relevant units
• Maintain a log of enquiries handled and conduct simple analysis on the data
• Provide clerical and data entry support for the Congregation event
• Edit name pronunciation in the name reading system
• Provide onsite enquiry counter service and support guest walk-in arrangement on event days

• Associate Degree or above; with at least 2 years of post-qualification full-time work experience
• Proficiency in both written and spoken English (DSE level 3 or HKCEE Grade D or above / or equivalent), Cantonese and Putonghua
• Computer literate (MS Office, Excel and Outlook)
• Capable of handling simple data analysis and consolidation using Excel
• Strong communication skills and attention to details
• Excellent problem-solving skills
• Pleasant personality and presentable, with high level of patience
• Previous customer service experience would be an advantage

Adecco