Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.Responsibilities:Conduct collection actions on the overlimit / overdue / collection / suspended credit card accountsMake outbound and handle inbound calls to remind cardholders to settle overdue / overlimit balance or answer cardholders enquiriesAssist supervisor to execute debt collection action to contain credit risk exposure and minimize credit lossesAssist supervisor to run the daily operation in an efficient and effective mannerPursue debt collection in accordance with pre-established procedures and guidelinesHandle bankruptcy petition accounts properlyIdentify doubtful/problem accounts and make proposal to supervisor for taking legal actions or passing to debt collection agentsReview and make recommendation to management on IVA, DRP proposals and reschedule requests from solicitors, nominees, debtors and creditorsPrepare daily and periodical management reportsAssist in ad-hoc tasks as assignedRequirements:Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSEAt least 3 year’s of work experience in banking and credit card with supervisory role of 1 year or abovePossess comprehensive knowledge of credit card products & services and debt collectionPossess basic knowledge of Rules and Regulations of Card Associations, e.g. Visa, MasterCard and UnionPay, etc.Good command of spoken and written English and Chinese, including PutonghuaHands on experience in MS Office applications
Candidates with less experience will be considered as Associate, Card Operations.
We offer competitive remuneration commensurate with candidate’s background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking “Apply Now” or visiting https://www.shacombank.com.hk/eng/about/career/Career.jsp.We are an equal opportunity employer.Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.
