Implementation Specialist (Public Enterprise) - IC

• The Department drives and leverages technology refreshment and best practice service management principles, to provide cost-effective and efficient infrastructure and technical environment, data center management, and valued end-user services.
• Assisting and monitoring the incoming production changes
• Performing risk impact assessment of production changes, including Ensure they are following change process / Assess the risks and impacts of changes / Schedule planned and urgent changes smoothly transit to production / Review the documentation and procedures, escalate problematic changes to Change Management
• Responsible to following up and reporting changes, such as (1) Follow up the status of production changes. (2) Follow up the failed changes and update records in order to consolidate daily/weekly/monthly change report

• University degree in Computer Science or related discipline
• Three years’ experience in ITIL service management practices and knowledge in ITIL Service management Model
• Hands-on experience in network & system implementation. Knowledge in Windows, Linux system, network operations, system management, database administration & Cisco equipment. Solid understanding of web monitoring and administration technologies with skills in areas of performance optimization, load balancing and network security
• Obtaining project management skills and relevant experience will have advantage
• Good teamwork competency
• Good organizational and problem solving abilities as well as good communication and interpersonal skills
• Good responsible and commitment to the assigned job
• Be open-minded and strong sense of responsibility
• Good command of both written and spoken English, Chinese and Cantonese

Classy Wheeler