Senior Implementation Specialist (Public Enterprise) - IC

• Under IT Operations, Systems Assurance and Shenzhen Technology Centre drives and leverages technology refreshment and best practice service management principles, to provide cost-effective and efficient infrastructure and technical environment, data centre management, and valued end-user services.
• Be responsible for assisting and monitoring the incoming production changes
• Responsible for performing risk impact assessment of production changes, including
• To ensure they are following change process
• To assess the risks and impacts of changes
• To schedule planned and urgent changes smoothly transit to production
• To review the documentation and procedures, escalate problematic changes to Change Management
• Responsible to following up and reporting changes, such as
• Follow up the status of production changes.
• Follow up the failed changes and update records in order to consolidate daily/weekly/monthly change report

• University degree in Computer Science or related discipline
• Three years’ experience in ITIL service management practices and knowledge in ITIL Service management Model
• Hands-on experience in network & system implementation. Knowledge in Windows, Linux system, network operations, system management, database administration & Cisco equipment. Solid understanding of web monitoring and administration technologies with skills in areas of performance optimization, load balancing and network security
• Obtaining project management skills and relevant experience will have advantage
• Good teamwork competency
• Good organizational and problem solving abilities as well as good communication and interpersonal skills
• Good responsible and commitment to the assigned job
• Be open-minded and strong sense of responsibility
• Good command of both written and spoken English, Chinese and Cantonese

Classy Wheeler