Assistant Manager / Manager, Policy Administration

• Responsible for processing new policy applications, renewals, endorsements, and cancellations;
• Oversee the accurate and timely recording of policy data and maintenance of policy records;
• Develop and implement streamlined workflows and procedures to enhance operational efficiency;
• Monitor policy administration performance and identify areas for improvement;
• Provide training and support to the policy administration team to ensure high-quality service delivery;
• Collaborate with underwriting, claims, and other departments to ensure seamless policy management.

• Degree or above with 3 - 5 years of experience in a policy administration role within the insurance industry;
• Thorough understanding of general insurance products and policy administration processes;
• Excellent problem-solving and decision-making skills, with the ability to think critically and strategically;
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders;
• Proficiency in operational tools such as CRM and policy management;
• Relevant insurance qualifications or certifications would be highly advantageous.
• Fluent in Cantonese with proficiency in English and Mandarin considered an advantage.

Global Executive Consultants