Guest Services Agent 前堂接待員

Hong Kong
Permanent
Full-time

8 days ago

ROOM TO BE YOURSELF
盡炫自我
Do you see yourself as a Guest Service Agent?
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. 在洲際酒店集團這個大家庭裡，我們努力為每位成員創造展示自身魅力、實現自我價值的舞臺：酒店著力挖掘個人潛能，提供職業培訓專案及個人化的員工活動我們正在尋找一位前台服務員加入我們香港旺角智選假日酒店的專業團隊The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.Job Responsibilities

Greets all guests at all times in a friendly & provide check-in and check-out services for guests in a professional manner.
Provides guests with a quality room orientation.
Attends to guest’s complaints, inquiries and requests.
Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.

Job Requirement

Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1 year’s experience in guest / customer service, or an equivalent combination of education and experience
Pleasant personality, customer-oriented with good communication and interpersonal skills
Fluent in both written and spoken English
Fresh graduates are also welcomed
Overnight allowance is entitled to overnight shift
Immediate available is highly preferred
Candidates with more experience will be considered as Senior Guest Services Agent

Benefits

8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時
14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,600 monthly meal allowance 每月$1,600 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So why not work somewhere that gives you the freedom to be yourself?Email your full resume with current and expected salary and date of availability to hotel direct[email redacted, apply via Company website] or by clicking “Apply Now’’to get in touch and tell us how you could bring your passion and your individual skills to IHG.Come and join us and Stay Real!
We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

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