Customer Services/Concierge Officer/Assistant (客戶服務助理) (Commercial Building)
- Hong Kong
- Permanent
- Full-time
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.We Offer
- Working location close to the MTR station! 鄰近地鐵站
- Good Pay & Perks: Get a great salary, plus health insurance, and bonuses.良好薪酬福利
- Medical Benefits Right Away: Your health insurance starts on day one. 醫療福利從第一天起即可使用
- Manage front desk operations including greeting visitors, handling inquiries, and providing professional assistance.
- Build and maintain strong relationships with tenants and visitors to ensure high satisfaction.
- Handle customer inquiries and complaints promptly and professionally.
- Collaborate with the operations team to improve service quality and tenant experience.
- Shift duties is required.
- Other duties as assigned.
- 負責服務櫃檯事宜，包括接待訪客、處理查詢及提供專業協助。
- 與客戶建立及維持良好關係，確保高水平的服務滿意度。
- 處理客戶查詢及投訴，確保迅速及專業的回應。
- 與營運團隊合作，提升服務質素及租戶體驗。
- 需輪班工作。
- 其他指派的職責。
- Minimum 3 years of experience in customer service, property management, or a related field.
- Proactive and detail-oriented, with strong problem-solving abilities.
- Excellent communication and interpersonal skills, Proficiency in both written and spoken English and Chinese (Cantonese & Mandarin)
- Good computer skills in Microsoft Office.
- 3年以上客戶服務、物業管理或相關工作經驗。
- 主動、細心，並具備良好的解決問題能力。
- 良好溝通及人際技巧，流利英語及粵語（懂普通話更佳）。
- 基本電腦操作知識（如MS Office、電郵等）
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