Senior Customer Services / Concierge Officer (Commercial Building)
- Hong Kong
- Permanent
- Full-time
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.We Offer
- Working location close to the MTR station!
- Good Pay & Perks: Get a great salary, plus health insurance, and bonuses.
- Medical Benefits Right Away: Your health insurance starts on day one.
- Workplace to Thrive: Join a friendly team where you can learn and grow.
- Supervise & lead the customer service team, delivering exceptional service to tenants within commercial building, and providing guidance, training, and support to maintain high service standards.
- Oversee concierge operations, ensuring smooth daily activities, professional handling of inquiries, and efficient tenant/visitor management.
- Enhance tenant & visitor experience by promptly addressing concerns, resolving issues, and implementing service improvements.
- Handle escalated complaints with professionalism and efficiency, ensuring timely resolution.
- Work closely with the operations team to enhance customer experience and maintain a welcoming, professional environment.
- Assist in emergency situations, coordinating with security and management to ensure tenant safety and compliance with building policies.
- Shift duty is required.
- Performs other duties as assigned.
- Higher Diploma and above in Hospitality / Property Management or other relevant disciplines
- Minimum 8 years of experience in customer service, preferably in property management, hospitality, or commercial buildings. With at least 3 years in a supervisory role
- Proven leadership skills with experience supervising a team.
- Excellent communication and interpersonal skills, with the ability to engage professionally with tenants, visitors, and stakeholders.
- Strong problem-solving abilities and a proactive approach to service enhancement.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in both written and spoken English and Chinese (Cantonese & Mandarin)
- Good computer skills in Microsoft Office.
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