Customer Service Administrative Officer (Senior Officer)
Crossings Executive Search
Eastern District, Hong Kong
Permanent
Full-time
2 days ago
Customer Service Administrative Officer (Senior Officer)On behalf of our client, a leading global lifestyle brand in the consumer products sector, we are seeking a Customer Service Administrative Officer. This is an exciting opportunity to become part of an esteemed international organization known for its premium standards and exceptional client experiences.Key ResponsibilitiesDeliver outstanding customer service through various channels: online platforms, telephone, and in-person meetingsSupport client administrative requirements.Oversee processing and documentation of application forms, and standard agreementsCollaborate with colleagues to build and sustain client retention initiatives.Attend to requests from partners and manage general inquiries from existing clients.Manage procedures associated with cross-border applicationsParticipate in client centric ad-hoc projectsRequirementsBachelor’s degree in any discipline3–5 years’ experience in customer service, preferably for a premium brand.Hands-on experience with purchase / lease agreements or similar is highly valued.Experience of client onboarding processes is advantageous.Proficient in Microsoft Office (Excel, Word, PowerPoint).Fluent in both spoken and written English and Cantonese; Mandarin is a plus.Service-minded, with a strong customer focus and relationship-building skillsAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.