Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

Gain Miles Assurance Consultants Limited

Kwun Tong, Hong Kong
Permanent
Full-time

22 days ago

WE GIVE U MORE.http://www.gumhk.comPioneersGUM, previously known as Gain Miles, has re-startup our brands as a prestigious boutique consulting firm in the Health and Wealth Industry in 2022. GUM, as a MPF expert, pioneered in providing MPF solutions and financial consulting services for over 42 years of market experience and is dedicated to giving you more inspiration, wealth and happiness.Fast-LearningGUM is devoted to creating a fast-learning environment for our staff in which we encourage learning through practice by innovating methods to resolve our clients’ MPF inquiries. We embrace a dynamic and open work environment with a simple organizational structure and proper delegation that facilitates constructive feedbacks and guidance.Team workWe truly believe that a mutually supportive and high tolerance for failures atmosphere is conducive to employee autonomy and team performance, where new ideas will be tested by trial and error and staff will be equipped with the necessary skills for uncertainty.People are our greatest assets, our adamant belief is to immerse people-oriented elements into our culture by proactively encouraging the exchange of knowledge and ideas, inheriting experience from our veteran experts and promoting self-initiated learning.We understand career progression is vital to our people, GUM provides ample opportunities and sufficient career mobility to shape job capabilities and cultivate work-specific skills. We are looking for motivated and resilient people to join our GUM Family. Embark on our journey to fulfil your career aspiration and gain full support to unleash your potential for excellence!About the Role:
We are looking for a highly motivated and experienced Officer/Senior Officer to join our CSPA team. In this role, you will primarily focus on policy administration tasks. As an Officer/Senior Officer, you will be essential in ensuring the smooth administration and processing of insurance policies, contributing to the overall efficiency and success of our business.Key Responsibilities:Customer Services:

Provide after-sales services for corporate and individual clients.
Handle client inquiries and facilitate the claims process, providing information on policy specifics related to Employee Benefit Insurance and General Insurance.

Policy Administration:

Assist in the administration of policies by ensuring all documentation is processed accurately and maintained in compliance with established standards.
Provide support to clients with inquiries regarding policy coverage, benefits, and any changes to their policies.
Ensure all policy documents and endorsements are followed up within the month of the policy effective date.
Process billing within the month of the policy effective date, ensuring a high level of accuracy.
Monitor outstanding premiums, ensuring that all amounts are addressed promptly.
Work closely with internal teams to manage General Insurance retention before policy expiry.
Handle any ad hoc assignments as needed

Qualifications:

Bachelor’s Degree with 1-3 years of experience in Employee Benefits and/or General Insurance at a broker firm or insurance company is preferred
Holder of Insurance license (IIQE papers I, II & III) are highly preferable
Strong understanding of employee benefits and general insurance principles and practices.
Strong analytical, problem-solving skills and excellent communication and interpersonal abilities
Proficient in MS Office (Word, Excel, Outlook) and comfortable learning new systems (experience with ERP systems an advantage)
Attention to detail and strong organizational skills
Immediate availability is highly preferred
Candidates with more experiences will be considered to Senior Officer position

We offer:

5-days work
Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork
Flexible working policy
Diversified exposures over institutional, corporate, and individual clients
Attractive monthly basic salary and incentive payments
Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support
Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc.
Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits
Pension Benefits on top of MPF mandatory contribution

Join the GUMbees today!Ready to fly high in your career? Interested candidate please submit your full resume with availability, current and expected salary by clicking "Apply Now".All personal data provided will be treated with strictly confidential and will be used for the recruitment process only. Unsuccessful applications will be properly discarded within 3 months.

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