Assistant Officer - Policy Owner Services
YF Life Insurance International Limited
- Wan Chai, Hong Kong
- Permanent
- Full-time
- Assist in maintaining high-quality service standards and achieving agreed service levels for policy administration.
- Support the development and implementation of policy change procedures in adherence to company policies and regulatory requirements.
- Assist in analyzing data to identify trends, potential risks, and opportunities for improvement.
- Provide support and training to team members as needed.
- Assist in identifying areas for digitization and automation, and promote the use of digital tools within POS.
- Participate in new product development and AML-related tasks, supporting relevant system enhancements.
- Maintain good relationships with distribution channels and assist in conducting agency visits.
- Help resolve policy owner inquiries and issues, ensuring timely and effective solutions.
- Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
- Monitor compliance with internal policies and external regulations, ensuring all activities are conducted in accordance with legal and regulatory standards.
- Assist in preparing regular reports on team performance, service metrics, and project progress for senior management.
- Support continuous improvement initiatives within the POS department to enhance service quality and operational efficiency.
- Diploma graduate or above.
- 1-3 years of experience in policy administration in life insurance.
- Hardworking and with strong sense of responsibility
- Independent, self-motivated, able to work under pressure and meet challenges.
- Keen on building, managing, and developing relationships.
- Strong execution skills with the ability to meet tight deadlines.
- Excellent Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
- Familiarity with digital tools and process automation.
CTgoodjobs