Insurance-Customer Service & Policy Administration Officer
Well Link Life Insurance Company Limited
Sheung Wan, Hong Kong
Permanent
Full-time
27 days ago
Job Responsibilities：Manage inbound and outbound hotline services, providing support for customer inquiries and service requests.Address customer complaints related to underwriting, policy services, and claims.Contact customers for follow-ups and respond to inquiries.Assist in the preparation and updating of the Operations Manual.Report issues to supervisors and identify potential complaints to improve services.Provide support for day-to-day operations and accept additional responsibilities as assigned by supervisors.Handle policy administration and renewal within service standards and specified authority.Job Requirements：HKDSE - Level 2 or above in 5 subjects, including Chinese, English, and Mathematics, or equivalent education.Insurance Intermediaries Qualifying Examination (IIQE) Paper 1 & 3 qualifications are a must.1-3 years of experience in the life insurance industry, with a strong understanding of policy administration and customer service.Familiarity with guidelines from the Hong Kong Insurance Authority, the Anti-Money Laundering and Counter-Terrorist Financing Ordinance, and the Personal Data Privacy Ordinance.Proactive, self-driven, with strong collaboration and problem-solving skills.Ability to manage complex issues and tight deadlines.Excellent written and verbal communication skills.Proficient in Microsoft Office (Word, Excel, PowerPoint) and Chinese word processing.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.