Customer Relationship Manager - CRMS

• Design and implement customer loyalty and membership solutions
• Keep up-to-date best practice for customer loyalty communications and programme
• Be responsible for all CRM data-driven marketing and loyalty / customer retention campaigns, in order to enhance customer experience
• Deliver all assigned projects with high quality visual and copy articulation that appropriately reflected the membership brand and adhered to the guidelines
• Manage external parties/agencies and internal stakeholders to achieve goals and ensure a smooth implementation of programmes

• Bachelor and above in Business Administration, Marketing, Statistics or related disciplines
• Minimum 5 years CRM / Public Relations experience
• Positive working attitude with strong analytical and quick problem-solving skills
• Self-motivated, good presentation skill and result-oriented
• Proficiency in both written and spoken Mandarin and English
• Occasional Overseas business trips;
• Immediately available preferred

Classy Wheeler