F&B Reservations Supervisor

• Oversee the booking process for restaurants
• Handle guest inquiries and complaints professionally, meet the expectation and resolve the issues promptly
• Work closely with F&B Team to coordinate special events / festival / promotions
• Maintain and optimize the reservations management system for efficiency and accuracy
• Monitor service standards and streamline processes to enhance the guest experience
• Perform other duties and special projects as assigned by the Supervisor
• Update and maintain Food & Beverage department database, and customer’s profiles

• Higher Diploma or above in Tourism / Hotel Management or related disciplines
• Minimum of 3 years relevant work experience in Hotel industry with at least 1-year supervisory level
• Independent and self-motivated with strong customer services skills
• Excellent command of both spoken and written English and Chinese
• Candidate with less experience may be considered as F&B Reservations Agent
• A flexible candidate that will be assigned to work on shift (weekdays/weekends)

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