Assistant Reservations Manager/Reservations Supervisor

Hopewell Hotel (Wanchai) Management Limited

  • Wan Chai, Hong Kong
  • Permanent
  • Full-time
  • 22 days ago
About Hopewell HotelSurrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.Responsibilities:
  • Supervise daily operation of Reservation department and improve reservation processes with compliance on brand standards
  • Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
  • Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
  • Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate
  • Perform any ad hoc duties as assigned by the superiors
Requirements:
  • Minimum 5 years of working experience in Reservations, preferable at least 1 years in supervisory or managerial level
  • Excellent telephone and email manner
  • Able to manage large volumes of information in a clear, logical and concise manner
  • Strong communication, listening and interpersonal skills
  • Candidate with more experience may consider as Assistant Reservations Manager
Benefits:
  • 5 Day Work Week
  • Birthday Leave
  • Group Medical Insurance (For Employee and Employee's Children)
  • Dental Care for Employee
  • Complimentary Duty Meal
  • Transportation Allowance
  • Yearly Discretionary Bonus
  • Hotel Food & Beverage Discounts
  • Good Career Progression & Development
Join Our TeamSurrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong.Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members.With a large number of applications received, only shortlisted candidates will be contacted for an interview.Personal data collected will be treated in strict confidence and used for recruitment purposes only.

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