Reservations Manager/Assistant Reservations Manager
- Causeway Bay, Hong Kong
- Permanent
- Full-time
- Assist the Revenue Manager in supervision and manage overall operation procedures of reservations department.
- Ensure that all reservation team members and the day to day operation is running smoothly and efficiently.
- Manage and control the room inventory and the critical periods.
- Prepare and update the daily room availability and reports to concerned departments.
- Conduct training and coaching to subordinate(s) so as to improve the efficiency of the service in handling reservations.
- To raise awareness of the close-out dates while the critical booking situation exists, take appropriate actions to update the status in the hotel system and sales.
- Prepare various reports for regular meetings.
- Well communicate with Front Office and closely monitoring the development of forecasted occupancy on a daily basis and acts accordingly to ensure maximum occupancy at an average room rate in line with the budget.
- Diploma or above holder in Hospitality Management or related disciplines
- Minimum of 5 years relevant experience in hotel reservations.
- Good communication, interpersonal and computer skills
- Good command of written and spoken Chinese, English and proficient in Mandarin
- Familiar with computer software and programs such as Microsoft Word, Excel, PowerPoint, practical experience in Opera System would be an advantage.
- Candidate with less experience will be considered as Assistant Reservations Manager.
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