Reservations Manager

Novotel

  • Wan Chai, Hong Kong
  • Permanent
  • Full-time
  • 14 days ago
Novotel Century Hong Kong located in the heart of Wan Chai. The hotel is perfect for leisure and business guests traveling to Hong Kong. The 509 refurbished modern rooms of this hotel are sure to enhance your stay, while you may also enjoy the diversity of the restaurants and bars, outdoor swimming pool, fitness center, and sophisticated meeting facilities.香港諾富特世紀酒店位處於香港島灣仔區核心地段，是市內其中一間最具代表性的酒店，座擁優越的地理位置，非常適合商務及休閒旅客。酒店擁有509間全面翻新的客房，及備有一系列商務休閒設施，如餐廳、室外游泳池、健身室及會議室等。Are you a versatile hospitality leader skilled at managing complexity and nurturing distinct brand identities? We are seeking a strategic Reservations Manager to lead and optimize the reservations functions for our two dynamic properties: the modern and accessible Novotel Century Hong Kong and the sophisticated, narrative-driven AKI Hong Kong - MGallery.This unique role offers the exciting challenge of driving performance across two different brands within the Accor portfolio, ensuring each delivers a flawless and distinctive guest experience from the very first touchpoint.Your Mission:
You will be the central pillar of the pre-arrival journey for both hotels. Your mission is to lead two teams, champion two sets of brand standards, and implement strategies that maximize revenue and occupancy across both properties.Key Responsibilities:
  • Property Leadership: Supervise, mentor, and develop the reservations teams for both Novotel Century Hong Kong and AKI Hong Kong - MGallery, fostering a culture of high performance and exceptional service tailored to each brand's audience.
  • Operational Oversight: Manage the daily booking operations for both hotels, ensuring meticulous accuracy in reservation details, system updates, and payment processing across two separate Opera systems.
  • Brand-Specific Guest Experience: Handle guest correspondence professionally, ensuring communication reflects the unique tone and style of each brand (MGallery's boutique sophistication and Novotel's efficient friendliness). Coordinate VIP arrangements and resolve issues to ensure a seamless, brand-appropriate pre-arrival experience.
  • Process Optimization & Compliance: Ensure reservation procedures align with the specific brand standards, pricing structures, and internal policies for both Novotel and MGallery. Identify synergies and areas for operational improvement across the two properties.
  • Collaborative Revenue Strategy: Work closely with the Sales and Revenue teams for both hotels to align strategies, manage group bookings, and identify upselling opportunities tailored to each brand's market segment.
What We're Looking For (Qualifications):
  • A minimum of 3 years of experience in hotel reservations operations, with proven leadership experience. Experience in a multi-property environment is a strong advantage.
  • Exceptional leadership and communication skills, with the ability to manage and motivate the team.
  • Strategic thinker with the ability to balance the needs of two different brands and market segments.
  • High proficiency in Opera PMS, OTA platforms, and Microsoft Office.
  • Incredibly detail-oriented with superior organizational and problem-solving abilities.
  • A customer-focused mindset and a proven ability to work cross-functionally with multiple departments.
Why Join Accor?This role offers an unparalleled opportunity for professional growth within a leading global hotel group. You will gain invaluable experience managing two brands, directly contributing to their commercial success.Novotel Century Hong Kong & AKI Hong Kong - MGallery are proud members of the Accor group. We are equal opportunity employers.Applications, including a detailed curriculum vitae, current salary expectation, and notice period/availability, should be forwarded to [email redacted, apply via Company website].Hospitality is a Work of Heart
待客之道，匠心之致We are a worldwide leader in Hotels, Tourism, and Services.
https://www.novotelhongkongcentury.com/All information collected will be kept strictly confidential and is for recruitment purposes only.

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