IT Manager (HKD 70K)

Adecco

  • Kowloon Tong, Hong Kong
  • Permanent
  • Full-time
  • 1 month ago
My client is looking for an experienced IT Manager to lead and support their end-user computing environment and core IT infrastructure. The ideal candidate will have hands-on experience with modern workplace technologies, including Microsoft 365, Windows 11, macOS, Linux, and enterprise tools such as Active Directory, Intune, and ServiceNow. This role will be instrumental in ensuring seamless IT operations, user satisfaction, and continuous improvement of IT services.Key Responsibilities
  • Lead and manage the IT support team to deliver high-quality end-user computing services.
  • Oversee the deployment, configuration, and maintenance of Windows 11, macOS, and Linux systems.
  • Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
  • Manage Active Directory and Azure AD for user access, group policies, and identity management.
  • Implement and maintain Microsoft Intune for device management and security compliance.
  • Oversee IT service management processes using ServiceNow, ensuring timely resolution of incidents and requests.
  • Manage print services using Papercut, including user quotas, print policies, and reporting.
  • Monitor system performance, troubleshoot issues, and ensure high availability of IT services.
  • Lead IT projects and initiatives, including upgrades, migrations, and new technology rollouts.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 8 years of relevant experience in IT support or systems administration.
  • Strong experience with end-user computing environments and support.
  • Proficiency in Microsoft 365, Windows 11, macOS, and Linux.
  • Solid understanding of Active Directory, Intune, and ServiceNow.
  • Experience with Papercut or similar print management solutions.
  • Excellent problem-solving, communication, and leadership skills.
  • ITIL certification or experience with IT service management frameworks is a plus.
  • Fluency in both Cantonese and English is required.
  • Candidates with less experience may be considered for the Assistant IT Manager position.
Please note that only shortlisted candidates will be notified. All information gathered will be treated in strictly confidential and solely used for recruitment purpose.

Adecco