Technical Officer (AV / IT Support)

Hong Kong Baptist University香港浸會大學

Kowloon Tong, Hong Kong
Contract
Full-time

17 days ago

OFFICE OF INFORMATION TECHNOLOGYTechnical Officer (AV / IT Support) (23240372)The Office of Information Technology is looking for a suitable candidate to join its Audio Visual and IT support team in the Infrastructure Section.Responsibilities:

Execution of a large-scale Audio Visual (AV) project for hybrid learning and teaching;
Programming, installing, commissioning, maintaining, troubleshooting and resolving AV, PC hardware and software issues;
Providing front-line user support in relation to IT and AV usages;
Handling user enquiries, service requests and incidents;
Production and support of live, hybrid and virtual events, meetings and conferences; and
Shift duty outside office hours on a roster basis.

Requirements:

A diploma in Computer Science/Information Technology or related disciplines, with at least 2 years of relevant experience in AV and /or IT support;
Knowledge of and experience in the following:

End-user hardware and software for MS Windows, macOS and Office365
AV facilities in classrooms and meeting rooms
Zoom, Cisco WebEx, MS Teams video conference tools
Proven experience in the configuration and operation of a broad range of AV technologies, including AV over IP, Crestron control system and digital signage;
Experience in the installation of structured cabling systems and active network switches equipment;
Interpreting and understanding proposal documents, schematics and drawings;
Good command of spoken English and Cantonese; ability to communicate in Putonghua would be an advantage; and
The right candidate should be organised, helpful, creative, positive, a good team player and customer-focused; be able to work independently and be prepared to solve various on-site problems.

The initial appointment will be made on a fixed-term contract of two years.Re-appointment thereafter is subject to performance review and mutual agreement.Salary will be commensurate with qualifications and experience.Shortlisted candidates will be invited to sit for a written test.Application Procedure:Applicants are invited to submit their applications at the HKBU e-Recruitment System.Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful.Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.Review of applications is ongoing until the position is filled.

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