Senior Technical Service Officer (IT Security Alert Analyst)

• 7 x 24 Monitoring of Security Information and Event Management for various customers
• Perform initial triage of the notable events which have potential to become an incident
• Assist Incident Responders of SOC for daily incident management
• Initial resource for customer interaction
• Provide email and phone support for incident support
• Execute according to the play books for events and provide responses
• Responsible for daily deliverables to customer (emails/etc.)
• Formulate and create incident tickets to initiate the triage and analysis.
• Make use of sandbox / test lab environments to evaluate malicious code

• Bachelor Degree in Engineering, Computer Science and Relevant Discipline
• Experience in Server and OS administration and operations OR Networking are preferred
• Shift duty works
• Programing experience, PHP, python and, script is preferred
• Work within a team environment and will be responsible for coordinating work actions with that team.
• Self-motivated
• Proficient in Cantonese, English and Putonghua

Classy Wheeler