The Royal Hong Kong Yacht Club is looking for high calibre individual to fill the position of Senior IT Support Officer.Job Responsibilities:· Report to the IT Manager and support the delivery of IT services across the organization· Provide first-line technical support for hardware, software, and application systems, ensuring timely resolution of user issues.· Install, configure, and maintain IT systems, including desktops, laptops, printers, and mobile devices.· Administer and maintain user accounts, permissions, and access rights in accordance with internal IT policies and procedures· Liaise with vendors and service providers for hardware and software support and maintenance· Ensure all staff workstations are regularly patched and remain compliant with IT security policies· Participate in the planning and execution of operating system and client application upgrades· Maintain comprehensive IT documentation, including standard operating procedures (SOPs) and user guides· Support ad-hoc IT projects and perform additional tasks as assigned by the IT ManagerRequirements:· Bachelor’s degree or above in Information Technology, Computer Science, or a related field.· Minimum 5 years of experience in IT support or systems administration.· Strong troubleshooting skills across Windows OS, Microsoft 365, and basic networking.· Familiarity with Active Directory, Email support and endpoint management tools· Good communication and interpersonal skills· Good command of spoken and written English and Cantonese· Strong analytical and problem-solving skills, with a methodical approach to issue resolution· A collaborative team player who is also self-driven and able to work independentlyA competitive package is offered and applicants should forward their C.V. and expected remuneration to the Human Resources Manager, RHKYC, Kellett Island, Causeway Bay, Hong Kong.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.